Returns & Refunds Policy

Last Updated: November 3, 2026

At Violava, we care about your shopping experience and want you to receive products that meet your expectations. If your item arrives damaged, defective, unusable, or significantly different from its description, we're here to help.

1. 30-Day Return Policy

We accept return and refund requests within 30 days of delivery for eligible products with the following issues:

• Not as Described: The product is significantly different from the description, images, or specifications provided on our website.

• Damaged Items: The product arrives broken or damaged.

• Defective Products: The product has a manufacturing defect that affects its quality or functionality.

• Unusable Items: The product cannot be used as intended due to a defect or damage.

Return requests must be submitted within 30 days of the delivery date.

2. Return Eligibility

To qualify for a return:

• The product must have an eligible issue listed above.

• You must provide proof of purchase or a valid order number.

• Photos or videos showing the issue may be requested.

• The return request must be submitted within 30 days of delivery.

We do not accept returns for change of mind, personal preference, or accidental orders, except where required by applicable law.

3. How to Request a Return

To request a return or refund, please email support@violava.com within 30 days of receiving your order.

Please include:

• Your order number

• The product name

• A brief description of the issue

• Clear photos or videos showing the problem, if available

Our customer support team will review your request and provide further instructions.

Please do not send any products back without receiving return authorization.

4. Return Shipping Costs

For approved returns involving damaged, defective, unusable, or significantly misdescribed products, Violava will cover reasonable return shipping costs when a physical return is required.

Depending on the situation, we may offer a refund or replacement without requiring the product to be returned.

5. Refunds

Once your return or refund request has been reviewed and approved, we will notify you by email.

Approved refunds will be issued to your original payment method within 5–10 business days after approval or, where applicable, after the returned item has been received and inspected.

Please note that your bank or payment provider may require additional time to process the refund.

For eligible defective, damaged, or misdescribed orders, applicable original shipping charges will also be refunded as required by law.

6. Replacements

If your product arrives damaged, defective, unusable, or significantly different from its description, we may offer a replacement at no additional cost, subject to product availability.

If a replacement is unavailable, we will offer an appropriate refund.

7. Non-Eligible Returns

We generally do not accept returns or refunds for:

• Change of mind or personal preference

• Ordering the wrong size, color, or variation when the item matches the order and product description

• Normal wear and tear

• Damage caused by misuse, improper care, or accidental damage after delivery

These exclusions do not affect any rights you may have under applicable consumer protection laws.

8. Order Cancellations

If you need to cancel your order, please contact us at support@violava.com within 12 hours of placing your order.

We will do our best to accommodate your request. However, cancellation cannot be guaranteed once an order has entered processing or shipping.

9. Contact Us

If you have any questions about returns, replacements, or refunds, please contact:

Email: support@violava.com

Thank you for shopping with Violava!