Returns & Exchanges Policy
Last Updated: August 30, 2025
At Violava, we care deeply about your satisfaction. If something isn’t right with your order, we’ll make it right.
Return Eligibility
You can request a return or exchange within 14 days of receiving your item, if:
The item is unused, unwashed, and in original condition & packaging
You can provide proof of purchase
The item is not custom or personalized
Note: Items that are personalized or made-to-order (e.g., embroidered with names/initials) cannot be returned unless defective or damaged.
Exchanges
We’re happy to exchange an item if:
It’s defective
It arrived damaged
You received the wrong item
To start an exchange:
Email us at support@violava.com with:
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Your order number
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Photos clearly showing the issue
How to Return an Item
To initiate a return:
Email: support@violava.com within 14 days of delivery
Include:
Order number
Reason for return
Photos, if applicable
We’ll send you the return address and instructions
Ship the item back within 7 days of receiving our response
Return shipping is the customer’s responsibility, unless the item was incorrect or defective.
Refunds
Once we receive and inspect your return:
We’ll notify you of approval or rejection
Approved refunds are processed to your original payment method within 5–10 business days
Shipping fees are non-refundable
Non-Returnable Items
We cannot accept returns or exchanges for the following unless they are damaged or defective:
Custom or personalized items
Final Sale items
Gift cards
Fair Return Practices
We uphold fair return and refund practices in accordance with:
✅ Local consumer protection laws
✅ Google Merchant Center guidelines
Have a unique situation? Let us know — we’re happy to consider it case-by-case.
Contact Us
Have questions about returns or exchanges? We’re here to help:
Address:VINAWAY TRADING LLC - 1500 N GRANT ST STE N DENVER, CO 80203