🌸 Frequently Asked Questions (FAQs)
👚 1. What products do you sell?
We offer a variety of embroidered clothing and custom fashion items, lovingly crafted with high-quality materials.
✨ 2. Do you release new styles regularly?
Yes! We launch fresh designs weekly.
Follow us on Facebook or Instagram and turn on notifications to stay updated.
🕒 3. How long will it take to receive my order?
Processing time: 1–3 business days
Shipping (Vietnam): 2–5 business days (HCM & Hà Nội), 3–7 business days (other areas)
Estimated delivery: 3–7 business days from ship date
📦 See our Shipping Policy for full details.
📬 4. Will I receive a tracking number?
Yes — you’ll receive a tracking number by email once your order ships.
Haven’t received it after 7 days? Contact us at support@violava.com.
💼 5. What payment methods do you accept?
We accept:
Stripe, PayPal
Credit Cards (Visa, Mastercard, AmEx, Discover)
Apple Pay, Google Pay, Shop Pay
🔒 All transactions are SSL encrypted for your security.
🔄 6. What is your return policy?
Returns accepted within 14 days of delivery for eligible items.
🎁 Custom/personalized items are non-refundable, unless defective.
More info in our Returns & Exchanges Policy.
🧵 7. What if my item is damaged or incorrect?
Let us know within 7 days of delivery.
We’ll replace or refund the item at no cost to you.
📝 8. Can I cancel or change my order?
Yes — within 12 hours of placing it.
📧 Email nguyenvuthanh2011@gmail.com immediately.
After 12 hours, orders move to production. See our Cancellation & Refund Policy.
🚫 9. What if I entered the wrong shipping address?
If not shipped, contact us ASAP and we’ll update it.
📦 Once shipped, we cannot change the address or resend.
Please double-check your info before confirming.
👤 10. Do I need an account to place an order?
No — guest checkout is available.
Having an account lets you:
🔍 Track your order
❤️ Save favorites
⚡ Speed up checkout next time
🛡️ 11. Is my personal information secure?
Yes. Your data is protected by SSL encryption.
🔐 We never sell or share your personal info.
Read more in our Privacy Policy.
📞 12. How can I contact you?
📧 Email: support@violava.com
🏠 Address: Số 15, Biệt thự 5, Khu đô thị Pháp Vân – Tứ Hiệp, Phường Hoàng Liệt, Quận Hoàng Mai, Thành phố Hà Nội, Việt Nam