Frequently Asked Questions (FAQs)
1. What products do you sell?
We offer a variety of embroidered clothing and custom fashion items, lovingly crafted with high-quality materials.
2. Do you release new styles regularly?
Yes! We launch fresh designs weekly.
Follow us on Facebook or Instagram and turn on notifications to stay updated.
3. How long will it take to receive my order?
Processing time: 1–3 business days
Estimated delivery: 3–7 business days from ship date
See our Shipping Policy for full details.
4. Will I receive a tracking number?
Yes — you’ll receive a tracking number by email once your order ships.
Haven’t received it after 7 days? Contact us at support@violava.com.
5. What payment methods do you accept?
We accept:
Credit Cards (Visa, Mastercard)
Shop Pay
All transactions are SSL encrypted for your security.
6. What is your return policy?
Returns accepted within 14 days of delivery for eligible items.
Custom/personalized items are non-refundable, unless defective.
More info in our Returns & Exchanges Policy.
7. What if my item is damaged or incorrect?
Let us know within 7 days of delivery.
We’ll replace or refund the item at no cost to you.
8. Can I cancel or change my order?
Yes — within 12 hours of placing it.
Email support@violava.com immediately.
After 12 hours, orders move to production. See our Cancellation & Refund Policy.
9. What if I entered the wrong shipping address?
If not shipped, contact us ASAP and we’ll update it.
Once shipped, we cannot change the address or resend.
Please double-check your info before confirming.
10. Do I need an account to place an order?
No — guest checkout is available.
Having an account lets you:
Track your order
Save favorites
Speed up checkout next time
11. Is my personal information secure?
Yes. Your data is protected by SSL encryption.
We never sell or share your personal info.
Read more in our Privacy Policy.
12. How can I contact you?
Email: support@violava.com
Address: VINAWAY TRADING LLC - 1500 N GRANT ST STE N DENVER, CO 80203