🔒 Privacy Policy
Effective Date: August 30, 2025
At Violava, your privacy matters. We’re committed to protecting your personal information and being transparent about how we collect, use, and store it. By accessing our website or making a purchase, you agree to the practices described below.
📋 Information We Collect
🧑💼 Personal Information
We may collect the following when you place an order or create an account:
-
Full name
-
Email address
-
Shipping & billing addresses
-
Phone number
-
Payment information (processed securely via third parties)
💻 Non-Personal Information
Automatically collected through cookies and analytics:
-
IP address
-
Browser and device type
-
Referring page
-
Time spent on the site
-
Pages visited
🛠️ How We Use Your Information
We use your information to:
✅ Process and fulfill orders
📧 Send order updates and support communications
📈 Improve website performance and user experience
🛡️ Prevent fraud or unauthorized activity
📜 Comply with legal obligations
We do NOT sell or share your data for marketing purposes.
💳 Payment Security
All payments are securely processed through trusted third-party gateways (e.g., Shopify Payments, PayPal).
We do not store full credit/debit card information on our servers.
🍪 Cookies & Tracking
We use cookies to:
-
Remember your preferences
-
Enhance functionality
-
Analyze behavior & traffic
-
Provide a personalized experience
You can manage or disable cookies in your browser settings at any time.
🔐 Data Protection
We employ technical and organizational safeguards to secure your data.
However, no method of online transmission or storage is 100% secure — we do our best, but absolute security cannot be guaranteed.
🇺🇸 Your Rights (U.S. Customers)
You may:
📝 Request access to your data
✏️ Request corrections or deletion (as legally permitted)
🚫 Opt out of marketing communications at any time
To exercise your rights, email us at:
📧 support@violava.com
🚸 Children’s Privacy
Our website is not intended for children under 13.
If you believe we have collected a child’s personal data, please contact us for immediate removal.
🔗 Third-Party Services
We may use third-party services (e.g., shipping providers, payment processors).
We are not responsible for their content or privacy practices. Please review their policies individually.
📅 Changes to This Policy
This Privacy Policy may be updated periodically.
We will post any revisions on this page with a new “Effective Date.”
📞 Contact Us
Have questions or privacy concerns? We’re happy to help.
🏠 Address: Số 15, Biệt thự 5, Khu đô thị Pháp Vân – Tứ Hiệp, Phường Hoàng Liệt, Quận Hoàng Mai, Thành phố Hà Nội, Việt Nam